MAIN24 Privacy Policy — Data Protection for Malaysian Players

MAIN24 respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we store and protect it, and what rights you have under Malaysia’s Personal Data Protection Act 2010 (PDPA) and Gaming Curacao Tier-1 player-protection regulations. Last updated: 1 January 2026.

1. Data We Collect

1.1 Account Registration Data

• Full legal name (as it appears on your IC or passport)
• Date of birth (to verify minimum age 18)
• National IC number or passport number (for KYC)
• Residential address (state and postcode minimum)
• Malaysian mobile phone number
• Email address
• Chosen account password (hashed with bcrypt — we never store plaintext)

1.2 Banking Data

• Bank account number
• Name of bank
• Account holder name (must match registered name)
• eWallet IDs (Touch ’n Go, DuitNow, Boost, GrabPay)
• Cryptocurrency wallet addresses (for crypto deposits/withdrawals)
• Transaction history (deposits, withdrawals, transfers between game wallets)

1.3 Gameplay Data

• Every bet placed (amount, game, time, outcome)
• Win/loss balance per session
• Bonus claim and rollover progress
• Live casino video session metadata

1.4 Technical Data

• Device fingerprint (browser, OS, screen resolution)
• IP address (anonymized to /24 subnet for analytics, full IP retained for fraud prevention)
• Login timestamps and locations
• Session cookies (essential) and analytics cookies (optional, opt-out available)

1.5 KYC Documents

For verifications above RM5,000 withdrawal or random spot-checks, we collect:

• Photo of front of IC or passport
• Photo of back of IC (if applicable)
• Selfie holding IC for liveness verification
• Recent utility bill or bank statement (proof of address)

2. Why We Collect Your Data

• Account verification & anti-money-laundering — KYC is a Gaming Curacao Tier-1 regulatory requirement
• Processing deposits and withdrawals — bank routing data needed for payment
• Customer support — resolving your tickets without re-verification each time
• Responsible gaming detection — identifying problem-gambling behavior patterns
• Fraud prevention — multi-accounting detection, bonus-abuse detection, collusion detection at live tables
• Tax and regulatory reporting — only when legally compelled by Malaysian authorities or Gaming Curacao
• Marketing (with your consent) — sending promotion alerts via WhatsApp, Telegram, email or SMS

3. How We Store & Protect Your Data

• All data encrypted at rest using AES-256
• All data in transit encrypted via TLS 1.3 (256-bit)
• Passwords hashed with bcrypt + per-record salt — we cannot read your password
• Database servers located in Tier-3 data centres in Singapore and Frankfurt
• Daily encrypted backups to two geographically separated data centres
• Access restricted to authorized staff under role-based permissions
• Annual third-party penetration testing
• SOC 2 Type II audited infrastructure

4. Who We Share Data With

MAIN24 does not sell your data to advertisers. We share data only in these specific circumstances:

• Payment processors — to complete deposits and withdrawals (PCI-DSS Level 1 certified partners)
• Game providers — only player ID and bet metadata, never your real name or banking
• KYC verification partners — document verification specialists under NDA
• Gaming Curacao regulator — on lawful written request, scoped to specific investigation
• Malaysian authorities — only when legally compelled via court order or PDPA-compliant request
• Fraud-prevention networks — anonymized device fingerprints shared with industry consortium

5. Your Rights Under Malaysia PDPA 2010

As a Malaysian resident, you have the following rights:

• Right to access — request a copy of all personal data we hold about you
• Right to correction — request correction of inaccurate or outdated information
• Right to withdraw consent — opt out of marketing communications at any time
• Right to lodge complaint — to the Personal Data Protection Commissioner (Jabatan Perlindungan Data Peribadi)
• Right to data portability — request CSV export of your account history

To exercise any of these rights, email [email protected] with the subject "Data Rights Request". We respond within 30 days.

6. Data Retention Period

• Gameplay logs & transaction records — 7 years (Gaming Curacao regulatory requirement)
• KYC documents — 7 years from last account activity
• Marketing preferences — retained until you opt out, then deleted within 30 days
• Live chat transcripts — 2 years
• Closed accounts — account record retained 7 years, gameplay data anonymized after 2 years

7. Cookies

Essential Cookies

Required for MAIN24 to function. Stores your login session, language preference (EN/BM), and security tokens. Cannot be disabled without breaking the site.

Analytics Cookies

Optional. Anonymized usage data (pages visited, time on page, click paths). Disable in your browser settings or via the cookie banner.

Marketing Cookies

Optional. Used for retargeting ads on Facebook, Google and similar networks. Disable via cookie banner or browser settings.

8. Marketing Communications

By registering, you consent to receive transactional emails (deposit confirmations, withdrawal status, security alerts) which are essential and cannot be opted out of.

Promotional communications (WhatsApp/SMS/email/Telegram about bonuses, tournaments) require opt-in consent at registration. You can opt out at any time:

• Email opt-out: click "unsubscribe" at the bottom of any marketing email
• SMS opt-out: reply STOP to any marketing SMS
• WhatsApp opt-out: send "STOP" to our WhatsApp number
• In-app: Account Settings → Notification Preferences

9. Children’s Privacy

MAIN24 services are not intended for persons under 18. We do not knowingly collect data from minors. If we discover an account belongs to someone under 18, we terminate the account immediately and refund deposits (winnings forfeited per Gaming Curacao rules).

10. Changes to This Policy

MAIN24 may update this Privacy Policy from time to time. Material changes will be notified 30 days in advance via email and in-app notice. The "Last updated" date at the top reflects the most recent version.

11. Contact Us

For privacy questions, data rights requests, or PDPA-related concerns:

• Email: [email protected]
• Subject line: "Data Rights Request"
• Response time: within 30 days

MAIN24 — Frequently Asked Questions